Patient Appointment Queue Management

Queue Management helps organize patient flow in real time by assigning queue numbers, tracking positions, and estimating wait times.

It ensures a smooth consultation flow and reduces waiting confusion for both patients and staff.

Where It Works

Queue Management is integrated within:

Home → Healthcare → Patient Appointment

It becomes active when a patient is Checked In.

How Queue is Generated

When a patient checks in:

• A Queue Number is automatically assigned (e.g., OPD-001)
• The patient is added to the doctor’s queue
• Queue Position is calculated based on check-in time
• Estimated Wait Time is auto-calculated
• Queue is maintained per practitioner and per date

Queue Fields

Field	Description
Queue Number	Unique token number for the patient (auto-generated)
Queue Position	Patient’s position in the queue
Check-In Time	Time when patient arrives and is checked in
Estimated Wait (minutes)	Calculated wait time based on queue
Status	Current appointment status (Waiting, In Consultation, Completed, etc.)

Queue Workflow

Patient flow follows this sequence:

Scheduled → Checked In → Waiting → In Consultation → Completed

Status Meaning

Status	Description
Checked In	Patient has arrived
Waiting	Patient is in queue
In Consultation	Doctor is currently seeing the patient
Completed	Consultation finished
Cancelled / No Show	Patient did not attend

Queue Calculation Logic

Queue is built based on Check-In Time (FIFO logic)
Earlier check-in = higher priority

Queue is recalculated automatically whenever there is a change in patient status, such as:

• A patient is moved to consultation
• An appointment is completed or cancelled

Estimated Wait Time

Estimated wait time is calculated as:

Queue Position × Average Consultation Duration

Average consultation duration is derived from the Appointment Type configuration and updates dynamically as the queue changes.

Real-Time Queue Updates

The system automatically updates:

• Queue positions
• Waiting time
• Next patient

Whenever:

• A patient status changes
• A new patient checks in
• A consultation is completed

Next Patient (Reception Dashboard)

Reception dashboard highlights the next patients in queue:

• Shows upcoming patients for each doctor
• Helps staff call the next patient quickly
• Provides quick visibility of queue flow

Queue Status View

A dedicated Queue Status View provides:

• Full list of patients in queue
• Their positions and wait time
• Practitioner-wise queue tracking

Useful for:

• Reception staff
• Hospital administrators
• Monitoring patient flow

LCD Queue Display

A Smart Digital LCD Display is configured to show live patient queue status in hospital waiting areas.

It helps patients track their turn without asking reception repeatedly and improves visibility of consultation flow.

Navigation

Users can access the LCD Queue Display through:

Home → Website → Web Page → Smart Digital Dashboard LCD → See on Website

A dedicated website link is created for the queue display screen, which can be opened directly on TV/LCD screens for live patient queue monitoring.

Patients can also access queue status through:

• QR code scanning from the LCD screen
• Mobile queue tracking page
• Dedicated website display link

LCD Display Includes

• Now Serving token number
• Upcoming queue numbers
• Assigned consultation room
• Doctor name
• Live queue status
• Mobile QR code for queue tracking
• Multiple doctor LCD display support for shared consultation areas

This Supports

• Single consultation room display
• Two-room split screen display for multiple consultation rooms
• Multi-doctor LCD display on one screen for multiple active doctors

Example Consultation Rooms

• Consultation Room-01 - BHD
• Consultation Room-02 - BHD

Patients can easily identify where to go when their token is called.

Mobile Queue Tracking

Patients can scan the QR code shown on the LCD screen to check their live queue status directly on mobile.

A dedicated mobile-friendly queue page is configured to display real-time queue updates, including:

• Current token being served
• Upcoming queue numbers
• Doctor name
• Consultation room details

This helps patients:

• Wait comfortably nearby
• Avoid standing near the reception desk
• Track upcoming queue in real time
• Easily identify their consultation room and doctor

This improves patient experience, reduces crowding in waiting areas, and provides better visibility of patient flow.

Key Benefits

• Reduces patient waiting confusion
• Improves doctor workflow
• Enables real-time tracking
• Enhances patient experience
• Supports operational efficiency

Important Notes

• Queue starts only after Check-In
• Cancelled or completed patients are removed from queue
• Queue is maintained per practitioner
• Multiple practitioners maintain separate queues